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Privacy Policy

Privacy Policy

Effective Date: August 12, 2024 DELIVERO EXPRESS Kft.
is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data. Our promise to you is that we will only use or disclose your information as described in this policy. By visiting our website and using our services, you agree to the terms of this Privacy Policy and expressly consent to the collection, use, and disclosure of your personal information in accordance with this policy. If we need to collect personal data to provide our services or as required by law, and you do not provide that data when requested, we may be unable to offer our services to you.

What Information Do We Collect?

To provide our website and services, we collect and process certain types of information, which may include both Personal Information and Non-Personal Information. Personal Information is data that can be used to identify or contact you, such as your name, address, phone number, email address, and any other non-public information associated with these details. Non-Personal Information is data that does not, on its own, allow for the identification of individual persons. This might include anonymous, aggregate, or statistical data, which we use to improve our website and services. We collect Personal Information for various purposes, including to offer our services, as described in our Terms and Conditions, and as voluntarily provided by you during registration or correspondence. Additionally, we may collect Non-Personal Information to enhance our website and services. When you use certain services, you may be asked to register and create an online account. We collect and maintain records of all data you provide when creating your account and using our services, including but not limited to: Contact details such as your name, phone number, postal, and email addresses Username and password (Note: your password is encrypted in our systems and cannot be viewed) Billing or payment information, such as the last 4 digits of your credit card number, name, and postal code (Note: we do not store full credit card numbers) Device information, including operating system and version Purchase history Online activity, including the pages you visited and the content you reviewed Communication preferences We may also collect additional information that you voluntarily provide. For example, if you participate in a survey or promotion, we may ask for demographic data such as age or gender. If you provide feedback or contact us via email, we collect your name, email address, and any other content included in the email to respond to you. We may also collect aggregate or anonymous data, such as statistics on the popularity of certain pages within our website or information on the types of internet browsers used to access the site.

Do We Use Cookies or Other Tracking Technologies?

Cookies are small files stored on a user’s computer by a website to facilitate the use of the site. For example, cookies may store user preferences so that the website automatically complies with those preferences when visited. Tracking pixels are small HTML code snippets that gather information about user behavior and conversions. When you visit our website or open an email from us, we may create cookies or place tracking pixels to facilitate and maintain your current session, and to gather information on how you interact with our site, including your browsing and purchasing behavior. We may combine this information with other data we have collected to improve our website and your experience. If you wish to disable cookies or tracking functions, you can adjust your computer or internet browser settings accordingly. Please note that some website functionalities may be compromised by blocking these functions.

Special Notice Regarding Children

Our website and services are not intended for children, and we do not knowingly collect or maintain Personal Information from individuals under 18 years old. Protecting children’s privacy is important to us. If we discover that a user under 18 has provided Personal Information, we will take steps to remove that information and prevent the user from accessing our website and services.

Where Do We Store Your Information?

Our services are provided within the European Union. If you are accessing our services from outside the EU, please be aware that any information you provide may be transferred to and stored within the EU. By using our services or providing us with your information, you consent to this transfer.

How Do We Use Your Information?

We use the information we collect to provide our services and improve our website. We do not sell or disclose your information except to third parties necessary for providing the services you have purchased or as required by law. We may also use the information to communicate with you, providing promotional materials about our offerings if you have opted to receive such communications. You can manage your communication preferences by using the unsubscribe function in our emails or by contacting us directly via mail or email. In some cases, we may disclose information to third-party service providers (e.g., payment processors) who are assisting us in delivering our services. These providers are required to use the information solely to provide the services to us. In certain situations, we may also be legally required to disclose information, such as in response to a court order or government request. Our policy is to cooperate fully with such legal requirements. You may choose to receive text messages from us, including promotional offers. These messages may use information automatically collected from your interactions on our site. To opt out of receiving text messages, reply “STOP” to any message. For more details, refer to our Terms and Conditions. We may also work with third-party advertising companies to serve ads on our website. These companies may use Non-Personal Information about your visits to our and other websites to provide advertisements for goods and services that may interest you. To learn more or to opt out, visit www.networkadvertising.org/managing/opt_out.asp. If you participate in a contest or promotion, your consent to the disclosure of your personal information is required to receive the award or promotional products. This may include sharing your details with the third-party providing the prize or announcing your name and city as a winner. Additional disclosures related to a contest or promotion will be communicated separately.

What Choices Can I Make About My Information?

We respect your privacy and may provide opportunities for you to indicate your preferences regarding how we use or disclose your information. You can opt-out of receiving future offers or information about new products and services by following the instructions in our emails or contacting us directly. If you wish to modify your communication preferences, please contact us via mail, email, or phone. Include your full name and the email address associated with your account, along with a detailed description of your request. Note that it may take several days for changes to take effect, and you may continue to receive communications during that time. We require our third-party service providers to agree not to use your information for any purposes other than providing the services to us. However, we are not responsible for how these third parties may use or disclose your Personal Information after it has been shared with them. If you do not want Delivero Global Kft to use or disclose your Personal Information as described in this policy, you may choose not to use our website or services. Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any site you visit. This Privacy Policy applies only to information collected by us. As a registered user, you can access or update your account information through your Account Profile or by contacting us via mail, email, or phone. If you choose to close your account, please include your full name, email address associated with your account, and a detailed description of your request. Even if you close your account, we may retain some information for internal purposes, such as backups, fraud prevention, investigations, or legal compliance.

How Do We Secure Your Information?

We take various security measures to protect your personal information. Your data is stored behind secure networks and is accessible only by a limited number of personnel with special access rights, who are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive and credit information you provide is transmitted via Secure Socket Layer (SSL) technology and encrypted in our databases. Access to personal information within our offices is restricted so that only employees with a specific need have access. While we strive to protect the information in our possession, no security system is foolproof. We cannot be held liable for unauthorized access to or use or disclosure of your information resulting from theft or other breaches. You are also responsible for safeguarding the confidentiality of your username and password. We are not liable for any access to or disclosure of your information resulting from your failure to protect your password. If you have any questions about our security measures, please contact us at support@deliverose.com.

DELIVERO EXPRESS Kft.

VAT: HU32627305

1068 Budapest, Király utca 80 fszt. 11. Tel: (+361) 901-1069 Email: support@deliverose.com

Please include your full name, phone number, and email address associated with your account, along with a detailed description of your data request. We may need to verify your identity to process your request and may contact you by phone. We will not discriminate against you for exercising your privacy rights and will respond to your request within 45 days unless additional time is needed, in which case we will inform you.

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