Returns and Refunds

At DELIVEROSE LLC, each preserved rose arrangement is handcrafted specifically for your order. Because every product is custom-made, we do not accept returns for reasons such as change of mind, personal preference, or incorrect ordering.

If your order arrives damaged or defective during transit, we are committed to making it right. Please contact us at support@deliverose.com within 48 hours of delivery and include clear photographs showing the damage or issue.

Replacement Policy

• Eligibility for Replacement: To qualify for a replacement, you must provide clear photographic evidence showing the damaged or defective product. You are not required to return the original arrangement unless specifically requested by us.
• Replacement Process: After reviewing and confirming the issue, we will send a replacement arrangement at no additional cost, including shipping. Our goal is to ensure you receive your preserved roses in perfect condition as quickly as possible.
• Refund Policy: Because our products are custom-made, refunds are generally not available once an order has been processed or shipped. However, if we determine that a replacement cannot reasonably be provided, we may issue a full or partial refund at our sole discretion.

Order Cancellations

• Orders may be canceled before production begins. Once production has started or the order has shipped, cancellations cannot be guaranteed.

Additional Information

• Reporting Time: Any shipping damage, defects, or delivery issues must be reported within 48 hours after delivery. Claims submitted after this period may not qualify for a replacement or refund.
• Incorrect Shipping Information: DELIVEROSE LLC is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
• Carrier Delays: While we work with reliable shipping partners, we are not responsible for delays caused by weather, carrier disruptions, customs, or other events outside our reasonable control.
• Contact Information: If you need assistance, please contact us at support@deliverose.com or call +1 (929) 672-4615. Our team is committed to providing exceptional customer service and resolving any issues promptly.

We sincerely appreciate your trust in DELIVEROSE LLC. Our goal is to provide premium preserved rose arrangements and an outstanding customer experience with every order.